Who we are

Our website address is: https://firstware.co.uk

What personal data we collect

Firstware Ltd is dedicated to safeguarding the privacy of individuals who share personal information with us. When you provide information through email or sign up for our mailing list, we may gather personal details such as the first and last names of staff members with whom we communicate, pertinent company information like VAT numbers and bank details, contact details including email addresses, shipping and billing addresses, and telephone numbers, as well as other relevant data that enables Firstware Ltd to reach out to you.

Why we collect this data

Firstware Ltd values your privacy and aims to provide you with relevant updates and information about our company. By providing us with your contact details, you consent to receiving communications from us via mail, email, or phone regarding news, events, price lists, and special offers. Rest assured that your information will be securely stored and not shared with any third parties. Please note that some telephone calls may be recorded for quality monitoring and training purposes. We collect this information to better understand your needs, improve our products and services, send promotional emails, process requests such as scheduling meetings or delivering products, invite you to events and tradeshows, and gather your feedback on Firstware Ltd products or services. Like many websites, we use cookies to enhance your user experience. All information collected is anonymous unless voluntarily provided by you. Firstware Ltd does not sell, trade, or transfer your personal information to outside parties. We may disclose your information if required to comply with the law, enforce our site policies, or protect our rights, property, or safety. 

What are your choices regarding your data

In the event of a data breach, Firstware Ltd will promptly notify affected parties and competent Supervisory Authorities within 24 hours if feasible, or within 72 hours via email. The notification will include details of the breach, impacted data, and our proposed action plan to safeguard the data and mitigate any potential harm to individuals. You have the right to request a copy of your personal information held by us. To do so, please reach out to us through the contact form available on our website.

Amend of deletion of information about the data subject

You have the right to promptly request the amendment or deletion of personal data pertaining to you. Firstware Ltd will promptly update or delete such personal data when one of the following conditions is met:

Amendment

We will amend the data if you advise us that the data is inaccurate.

Deletion

The personal data is deemed unnecessary for the original purposes of collection or processing.

If you withdraw your consent on which the processing is based, and where there is no other legal ground for the processing.

If you wish to object to the processing of your personal data for direct marketing purposes

If the personal data have been unlawfully processed; or

If the personal data have to be erased for compliance with a legal obligation. 

You are unable to request the deletion of data that we are required to retain for accounting or compliance purposes in accordance with legal regulations. 

Your information is being processed based on legitimate interests. Should you wish to cease receiving future communications from us, please contact us at info@firstware.co.uk. 

For inquiries regarding our Privacy Policy, please reach out to us via email at info@firstware.co.uk.